Terms & Conditions

Everyone who shops on sonoff.in receives the following guarantees for each purchase:

1.    Full refund if you don’t receive your order

 You will get a full refund if your order does not arrive within the delivery time promised by the us.

   How it works:

  Sonoff.in set a delivery time with a maximum of 20 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.  

Full refunds are not available in the following circumstances:

  ·         Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

·         Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by state government, delayed by natural disaster)

·         Other exceptional circumstances outside the control of sonoff.in

  2.    Refund or keep items not as described

You can get a full refund if your item is significantly different from  description, or you can choose a partial refund and keep the product.  

 How it works:

return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact the sonoff.in to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by sonoff.inreturn policy.

  Sonoff.in can also offer additional guarantees for their products:

  1.    Longer Protection  

You get 15 extra days to submit a Refund Request after your order has been completed.  

How it works:

  If your haven’t received your item or find that it’s not as described after the order is complete, you can still submit a refund request for up to 15 days.*  

*If you submit a refund request before the order is complete and then mark it as resolved, you cannot submit another refund request, even if the seller provides this service.

  2.    Extra Returns

You can return any product you have bought, even those in perfect condition. Please ensure that the product has not been used and is in the original packaging. The buyer pays the return shipping costs.

  How it works:

You can return your purchase for any reason and get a full refund but buyer responsible for the return shipping costs.*

 *This service becomes unavailable after the order is complete.

  Products Included in the Guaranteed Genuine Program

    Sonoff.in  guarantee that the products are selling on sonoff.in  are genuine brand name products.

  When can I request a refund under the Guaranteed Genuine Program?

  You can request a refund if all of the following conditions are satisfied:

1.      The products were purchased on sonoff.in  and are included in the Guaranteed Genuine Program (as described above).
2. The products are reasonably believed to be counterfeits or are different from their product descriptions on sonoff.in.
3. The refund request complies with all other relevant rules and policies of sonoff.in.*   

4. buyer responsible for the return shipping costs.*