*Note: To Be sure that the Nextion HMI display working properly, please increase 0.5A for the working current of the display power supply. For example, The official power supply recommendation of NX4827P043-011R is DC 5V/1.0A, if you would like to use the Nextion BOX speaker, the input current should be increased from 1.0A to 1.5A to ensure working stability.
Does this product checked before shipping them to me?
Yes., of course.We have a professional Quality Control team. They will check carefully for each item we received from factory to avoid sending defective goods to our customers.
If a item is found defective in our Technical QC team , it will be returned to the factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy
Factories that supply Sonoff are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our Sonoff Technical QC team. We double-check the contents of all orders carefully before dispatch to our customers a. Sonoff will maintain all product serial number and products ID for stop delicacy.
Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
Delivery time 3-8 business days normally in India.
Who will be delivered the product to me
You order will dispatch from your nearest local authorized dealer by ShipRocket/Delhivery.com.
What should I do if my items arrived damaged?
When using shipping services, we want the delivery to be as fast as possible. At the same time, we expect from the courier company to handle our shipments with great care throughout their journey. Packages reach several depots and go through multiple hands until the driver delivers them to their recipients. Even though we might assume it is the courier’s fault for the damaged delivery of the parcel, several other situations explain it is not always the case.
Please be aware that there are currently no operational repair centers in India. Therefore, any installation carried out will be at your own risk, and it’s important to note that repair or replacement options may not be available. We prioritize providing high-quality products at competitive prices and do not sell used items.
To ensure that our customers receive only top-quality products, we take great care to inspect each item received from the factory thoroughly. In the event that a defective item is discovered during our Technical QC process, it will be returned to the factory. We strive to be a trustworthy source of products and are committed to delivering only the best to our customers.
If you need to have a product repaired, you can send it to us at the following address: 3rd Floor, Bld A, International Import Expo Hall, No. 663, Bulong Rd, Longgang Dist, Shenzhen, GD, China Postal Code: 518000 China Telephone: +86-755-27955416. Please note that the customer must agree to pay for both the shipping and duties on both sides.
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