Warranty

Does this product checked before shipping them to me?

Yes., of course.We have a professional Quality Control team. They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

If a item is found defective in our Technical QC  team , it will be returned to the factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy

Products Guaranteed

Factories that supply Sonoff are strictly evaluated by us, and we provide you an even better reassurance of consistent  high quality thanks to our Sonoff Technical QC team. We double-check the contents of all orders carefully before dispatch to our customers a. Sonoff will maintain all product serial number and products ID for stop delicacy.

Enhanced Support from our Team

Lead time

Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

Delivery time

Delivery time 3-8 business days normally in India.

 Who will be delivered the product to me

You order  will dispatch from your nearest local authorized dealer by ShipRocket/Delhivery.com.

What should I do if my items arrived damaged?

When using shipping services, we want the delivery to be as fast as possible. At the same time, we expect from the courier company to handle our shipments with great care throughout their journey. Packages reach several depots and go through multiple hands until the driver delivers them to their recipients. Even though we might assume it is the courier’s fault for the damaged delivery of the parcel, several other situations explain it is not always the case.

If you order got damaged or lost during transits so  Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. In this condition, Apply for Insurance claim terms & conditions applicable.

Please be aware that there are currently no operational repair centers in India. Therefore, any installation carried out will be at your own risk, and it’s important to note that repair or replacement options may not be available. We prioritize providing high-quality products at competitive prices and do not sell used items.

To ensure that our customers receive only top-quality products, we take great care to inspect each item received from the factory thoroughly. In the event that a defective item is discovered during our Technical QC process, it will be returned to the factory. We strive to be a trustworthy source of products and are committed to delivering only the best to our customers.

If you need to have a product repaired, you can send it to us at the following address: 3rd Floor, Bld A, International Import Expo Hall, No. 663, Bulong Rd, Longgang Dist, Shenzhen, GD, China Postal Code: 518000 China Telephone: +86-755-27955416. Please note that the customer must agree to pay for both the shipping and duties on both sides.