Returns & Refunds
Shiprocket offers insurance of up to Rs 5000 for damaged and lost goods. In case of an accident, whichever amount is lesser between the insurance amount the order value is given to the sonoff.in and sonoff.in will refund to the customer.
- Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support@sonoff.in,please send larger attachments to Support@sonoff.in
- After SONOFF has received the returned products will test by the technical team and confirmed the product is faulty then we will send you a new item free of cost.
Return Shipping Fees
- Shipping fees to return the items are at the customer’s own expense.
- Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
One Year Manufacturer defect Warranty
This product comes with a one-year manufacturer defect warranty. The default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer’s responsibility in such cases.·
Warranty Claim Address – SONOFF 8F, Bldg 9, No.32 Tongsha Road, Nan shan Dist, Shenzhen,GD 518052, China
Warranty Exemptions and Notes
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage
All returns must first be authorized by SONOFF’s Support@sonoff.in Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, SONOFF reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again SONOFF reserves the right to refuse any compensation.
- All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, SONOFF will offer an alternative solution.
Legal Disclaimer :
- Loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview.
- The product has to be used in a specific way and for the specified purposes well specified in the user’s manual. Any deviation/s found in usage may cause a malfunction in the product may lead to any kind of failure.
- The manufacturer takes no direct, indirect or any type of consequential liability of whatsoever nature under any condition, of customer’s appliances functioning or malfunctioning of his/her appliance by or after buying the products
- Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
- Contact our Support@sonoff.inwith your order number and the product code (SKU number).
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
– If there is an item missing, we will resend the missing item/accessory for free within the warranty period only after full verification and enquiry. TERMS AND CONDITIONS APPLY.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available. TERMS AND CONDITIONS APPLY). SONOFF will decide whether you need to return the wrong product or not and compensate for the return shipping fee when we receive it.
Returns and Compensation Process
If you have any after-sales issues, please contact our Support@sonoff.in directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-Wallet refunds will take up to 24-72 hours to process and appear in your SONOFF account.
For repairs, it will take between 7-14 business days depending on the item and the manufacturer’s stock of spare parts.
SONOFF’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system/mail.
We will not accept returns or exchange the product
If you chose the wrong Product, SONOFF will not offer an exchange or refund.
You will get a refund if your order does not arrive within 2Weeks(14 Working Days).