Everyone who shops on sonoff.in receives the following guarantees for each purchase:

We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

Shipping Policy

Are Product checked before shipping ?

Yes., of course.

We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

If a item is found defective to our Technical QC  team , it will be returned to the factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy

Products Guaranteed

Factories that supply to Sonoff are strictly evaluated by us, and we provide you an even better reassurance of consistent  high quality thanks to our Sonoff Technical QC team. We double-check the contents of all orders carefully before dispatch to our customers . Sonoff  maintains all products serial number and products ID for stop delicacy.

Lead time

Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

Delivery time

Delivery time 3-8 business days normally in India.

Policy for Buyer Shortage Quantity Received

1. Introduction:
This policy outlines the procedure for addressing shortages in received quantities by the Receiver/Buyer from Sonoff.in. A shortage occurs when the quantity of items received is less than what was ordered.

2. Reporting Procedure:
– Upon identifying a shortage in the received quantity, the Receiver/Buyer must report the issue promptly by sending an email to support@sonoff.in within 24-48 hours of receiving the shipment.
– The email must include the following details:
– Order number
– Item description
– Quantity ordered
– Quantity received
– Date and time of delivery

1. Package Image: An image showcasing the packaged product, prepared for shipment.
2. Inner Content Image: Image displaying the contents of the package prior to shipping.
4. UnBoxing Video: A video demonstrating the unboxing process conducted before open.
– Evidence such as photographs, packing slips, or any other relevant documentation supporting the claim.

3. Timeframe for Reporting:
– The shortage must be reported within 24-48 hours from the time of delivery. Failure to report within this timeframe may result in the inability to register a complaint regarding the shortage.

4. Verification Process:
– Upon receiving the email regarding the shortage, Sonoff.in will initiate a verification process to confirm the reported shortage.
– This verification may include cross-referencing with shipping records, inventory logs, and any other relevant documentation.

5. Resolution:
– If the shortage is confirmed, Sonoff.in will take appropriate action to resolve the issue promptly.
– Possible resolutions may include:
– Sending the missing quantity of items to the Receiver/Buyer.
– Any other mutually agreed-upon resolution between Sonoff.in and the Receiver/Buyer.

6. Communication:
– Sonoff.in will communicate the resolution of the shortage issue to the Receiver/Buyer via email within a reasonable timeframe.
– Any queries or concerns regarding the shortage and its resolution can be addressed by contacting support@sonoff.in.

7. Compliance:
– Both the Receiver/Buyer and Sonoff.in are expected to comply with the terms outlined in this policy.
– Any attempts at fraudulent claims or misuse of this policy will be dealt with accordingly.

8. Modification of Policy:
– Sonoff.in reserves the right to modify or update this policy as necessary. Any changes will be communicated to the Receiver/Buyer through appropriate channels.

9. Effective Date:
– This policy is effective immediately upon publication.

By following this policy, Sonoff.in aims to ensure efficient and transparent resolution of shortage issues encountered by the Receiver/Buyer.

Warranty will be void?

If the product is used without stabilizer, warranty will be void.

If the product is not used as per its usage specifications warranty will be void.

This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.

Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.

The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.

Flash the firmware of a device or root a device

– Open the body in an attempt to fix the device

– Modify, remove, customize, or swap parts of the product

– Use the device in a way that it is not originally intended for

– Continue to use the item once a fault occurs and causes more damage

General Terms and Conditons

Legal Disclaimer: 

1. The product is used without stabilizer warranty will be void.
2. If the product is not used as per its usage specifications warranty will be void.
3. Sonoff owes liability of this product not exceeding the selling price of the product in any circumstances. A voltage stabilizer is designed to automatically maintain a constant voltage  level for the load to prevent undue power failures.
4. Product has to be used in a specific way and for the specified purposes well specified in user’s manual.
5. Loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview.
6. Manufacturer takes no direct, indirect or any type of consequential liability of whatsoever nature under any condition, of customer’s appliances functioning or malfunctioning of his/her appliance by or after buying product.
7. This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
8. 8) Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
9. The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.

1. Does your product include installation?

No. The Installation charges not included in product price. The installation charges differ from state to state due to transportation  and other overheads.

How can I schedule the installation slot?

To schedule the installation slot ,modify (cancel or reschedule) a slot, contact the support team using the contact page.

Product got delivered early, how to prepone the installation slot?

In case the product gets delivered earlier than the expected delivery slot, you can reschedule/modify the installation slot to a prior time by contact the support team using the contact page.

Dispute Resolution

How to claim lost product?

If you face any loss or damage to the product by the courier company, you will need to file a claim to get insurance reimbursement. Ensure that you have all the necessary documentation in place for making the claim. Once you successfully send across the claim and it is accepted, you will get the reimbursement within a period of time. This period depends according to the insurance company and the coverage.

 Conclusion

Shiprocket also offers insurance of up to Rs 5000 for damaged and lost goods. In case of an accident, whichever amount is lesser between the insurance amount the order value is given to the sonoff.in and sonoff.in will refund to the customer.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

 What should I do if my products gone faulty after a period of use?  During installation or after  damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview. Customer can buy new product asking discount to Sonoff or Authorized dealer. Product replacement warranty for Pro customer.

Refund Policy 

After successful payment you cannot change your order(Products). Order can be cancel only whitin 2 hours of payment or before ship the product . The refund amount will be reflected to your Sonoff wallet for next order within 3-7 working days.

Cancellation Policy 

We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, the you will find option for Request Refund. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason.

Return Policy 

Items exchanges are only available for items that you received in a non-human damaged or non-working condition or the item is not what you ordered is incorrectly shipped to you. To confirm what the issue is, the picture or video proof of the issue is a must. After we confirm it is DOA, please comply with the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the item, we will resend a new one for free (we will assume shipping cost) within 7 days or you can ask for a full refund.

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support@sonoff.inwith your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

 NOTE: Photos and videos should ideally be clear and focused, taken under good lighting conditions, and from a   close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.