Cancellation Policy

At SONOFF India, we strive to ensure a smooth and hassle-free shopping experience.

Order Cancellation

• Orders can be cancelled before shipped. 
  

Refund Process

• Upon successful cancellation, the refund amount will be credited to your SONOFF Wallet within 24 hours or 1 working day.
• Wallet balance can be used for your next purchase, and it will be auto-debited at checkout.

Support & Complaint

• To log a cancellation request or complaint, please visit:
  🔗 https://www.sonoff.in/ticket
• 📞 Telephone Support: +91 93921 98424
  (Monday to Saturday | 10:00 AM – 6:00 PM)
• 📧 Email Support: support@sonoff.in