📃 SONOFF India Warranty Policy
Welcome to Sonoff.in!
We stand behind the quality of our products and aim to provide our customers with worry-free service and support. Please read our warranty terms below.
✅ 1️⃣ 7-Day Replacement Guarantee
If you receive an item that was incorrectly shipped, you are eligible for a free replacement under our 7-Day Replacement Guarantee:
- Provide clear pictures or videos showing the issue within 7 days of receiving the product.
- Once our team confirms the item was incorrectly shipped, we will resend a new one for free.
- The replacement will be dispatched within 7 working days after confirmation.
✅ 2️⃣ 1-Year Limited Warranty
All products purchased directly from Sonoff.in come with a 1-Year Warranty covering non-human factor damages:
- Submit a replacement request at sonoff.in/ticket.
- Once confirmed, the product will be replaced or repaired with your next order.
- Inspection may be required to assess the issue.
- Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
✅ 3️⃣ Warranty for SONOFF Products
All SONOFF products purchased directly from Sonoff.in come with a 1-Year Warranty from the purchase date:
- We offer replacement or paid repair services (buyer will bear the shipping cost). Refunds are not provided in this case.
- To request service, submit a ticket at sonoff.in/ticket.
- Once confirmed, the service process will begin. Shipping costs to us are the customer’s responsibility.
🚫 4️⃣ Exclusions
No compensation or warranty service will be provided if:
- Proof of purchase is not provided (invoice, order info).
- Product firmware is flashed, modified, or customized.
- Product is repaired by an unauthorized third party.
- Refund is requested for subjective reasons or lost/stolen product.
- There is no authorized RMA number.
- Damage is caused by improper use or external factors (drops, water, extreme temperatures).
- The warranty period has expired (more than 1 years from purchase date).
📝 5️⃣ How to Apply for Warranty Service
Step 1: Submit a ticket at sonoff.in/ticket with all required details.
Step 2: Our team will review your request and respond within 2–4 working days.
Step 3: If approved, you will receive an RMA number and return address. The buyer must send the product to our repair center at their own cost .
Step 4: Once we receive and inspect the product, we will repair or replace it and ship it back to you.
ℹ️ Note: Return shipping costs must be covered by the buyer.
📬 Need Help?
For any questions or assistance, please reach out to our support team at
We’re here to help!
📃 Nextion Warranty Policy
Welcome to nextion.in!
We stand behind the quality of our products and aim to provide our customers with worry-free service and support. Please read our warranty terms below.
✅ 1️⃣ 7-Day Replacement Guarantee
If you receive an item that was incorrectly shipped, you are eligible for a free replacement under our 7-Day Replacement Guarantee:
- Provide clear pictures or videos showing the issue within 7 days of receiving the product.
- Once our team confirms the item was incorrectly shipped, we will resend a new one for free.
- The replacement will be dispatched within 7 working days after confirmation.
✅ 2️⃣ 1-Year Limited Warranty
All products purchased directly from nextion.in include a 1-year factory warranty from Shenzhen, China, covering non-human factor damages. Warranty is applicable for orders with a minimum quantity (MOQ) of 100 units.
- Submit a replacement request at Nextion Ticket.
- Once confirmed, the product will be replaced or repaired with next orders
- Inspection may be required to assess the issue.
- Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
✅ 3️⃣ Warranty for NEXTION Products
Warranty Coverage
- All NEXTION products purchased directly from nexion.in and sonoff.in or in.nextion.in come with a 1-Year Warranty from the date of purchase.
- This warranty covers replacement or paid repair services (shipping cost to be borne by the buyer).
- Refunds are not applicable under this warranty.
Warranty Terms & Conditions
- Minimum Order Quantity (MOQ):
- Warranty is applicable only for bulk purchases with a minimum order of 100 units per product model.
- No warranty is provided for retail/individual product purchases.
- Service Request Process:
- To request warranty service, customers must submit a support ticket at: Nextion Ticket.
- Once the claim is verified, the service process will begin.
- Shipping & Replacement:
- Customers are responsible for shipping costs when sending products to Shenzhen China factory.
- Replacement units will be included in the customer’s next order.
- Customers must place a new order to avail warranty replacement for items from the old order.
🚫 4️⃣ Exclusions
No compensation or warranty service will be provided if:
- Proof of purchase is not provided (invoice, order info).
- Product firmware is flashed, modified, or customized.
- Product is repaired by an unauthorized third party.
- Refund is requested for subjective reasons or lost/stolen product.
- There is no authorized RMA number.
- Damage is caused by improper use or external factors (drops, water, extreme temperatures).
- The warranty period has expired (more than 1 years from purchase date).
📝 5️⃣ How to Apply for Warranty Service
Step 1: Submit a ticket at Nextion Ticket.with all required details.
Step 2: Our team will review your request and respond within 2–4 working days.
Step 3: If approved, you will receive an RMA number and return address. The buyer must send the product to our repair center at their own cost .
Step 4: Once we receive and inspect the product, we will repair or replace it and ship it back to you with next orders.
ℹ️ Note: Return shipping costs must be covered by the buyer.
📬 Need Help?
For any questions or assistance, please reach out to our support team at
📧 support@sonoff.in/support@nextion.in 9392198424
We’re here to help!