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📃 SONOFF India Warranty Policy

Welcome to Sonoff.in!

We stand behind the quality of our products and aim to provide our customers with worry-free service and support. Please read our warranty terms below.

✅ 1️⃣ 7-Day Replacement Guarantee

If you receive an item that was incorrectly shipped, you are eligible for a free replacement under our 7-Day Replacement Guarantee:

  • Provide clear pictures or videos showing the issue within 7 days of receiving the product.
  • Once our team confirms the item was incorrectly shipped, we will resend a new one for free.
  • The replacement will be dispatched within 7 working days after confirmation.

✅ 2️⃣ 2-Year Limited Warranty

All products purchased directly from Sonoff.in come with a 2-Year Warranty covering non-human factor damages:

  • Submit a replacement request at sonoff.in/ticket.
  • Once confirmed, the product will be replaced or repaired within 7 working days.
  • Inspection may be required to assess the issue.
  • Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

✅ 3️⃣ Warranty for SONOFF  Products

All SONOFF  products purchased directly from Sonoff.in come with a 2-Year Warranty from the purchase date:

  • We offer replacement or paid repair services (buyer will bear the shipping cost). Refunds are not provided in this case.
  • To request service, submit a ticket at sonoff.in/ticket.
  • Once confirmed, the service process will begin. Shipping costs to us are the customer’s responsibility.

🚫 4️⃣ Exclusions

No compensation or warranty service will be provided if:

  • Proof of purchase is not provided (invoice, order info).
  • Product firmware is flashed, modified, or customized.
  • Product is repaired by an unauthorized third party.
  • Refund is requested for subjective reasons or lost/stolen product.
  • There is no authorized RMA number.
  • Damage is caused by improper use or external factors (drops, water, extreme temperatures).
  • The warranty period has expired (more than 2 years from purchase date).

📝 5️⃣ How to Apply for Warranty Service

Step 1: Submit a ticket at sonoff.in/ticket with all required details.

Step 2: Our team will review your request and respond within 2–4 working days.

Step 3: If approved, you will receive an RMA number and return address. The buyer must send the product to our repair center at their own cost .

Step 4: Once we receive and inspect the product, we will repair or replace it and ship it back to you.

ℹ️ Note: Return shipping costs must be covered by the buyer.

📬 Need Help?

For any questions or assistance, please reach out to our support team at

📧 support@sonoff.in

We’re here to help!