Terms and Conditions
Terms and Conditions
Welcome to Sonoff India!
These terms and conditions outline the rules and regulations for the use of Sonoff India's website ("Website") and the services we provide. By accessing this Website, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our Website.
- By accessing this Website, you confirm that you are at least 18 years old or have the permission of a guardian to use this Website.
- These terms may be updated from time to time without prior notice. It is your responsibility to review this page regularly.
- You may be required to create an account to place orders or access certain features. You are responsible for maintaining the confidentiality of your account credentials.
- Providing false information or impersonating another person is strictly prohibited.
Sonoff India offers a comprehensive warranty policy to ensure customer satisfaction and confidence in our products. This policy applies to all Sonoff products purchased from Sonoff India or www.sonoff.in
- We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any inaccuracies or cancel orders at our discretion.
- Prices are subject to change without notice.
- Orders can be placed through our Website by following the checkout process.
- Payment must be made using the methods specified during checkout. All payments are subject to verification and approval.
- We reserve the right to refuse or cancel any order for any reason, including stock unavailability, inaccuracies, or suspected fraud.
- You may be required to create an account to place orders or access certain features. You are responsible for maintaining the confidentiality of your account credentials.
- Providing false information or impersonating another person is strictly prohibited.
- We offer shipping within India as per the options provided during checkout.
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
- We are not responsible for delays caused by courier partners or external factors.
- Please review our Return and Refund Policy for details on how to return a product and request a refund.
- Products must be returned in their original condition and packaging.
- Refunds will be processed after inspection and approval of the returned product.
- After successful payment you cannot change your order(Products). Order can be cancel only whitin 2 hours of payment or before ship the product . The refund amount will be reflected to your Sonoff wallet for next order within 3-7 working days.
- We are not liable for any direct, indirect, or consequential damages arising from your use of this Website or our products.
- Our maximum liability is limited to the value of the product purchased.
- These terms are governed by and construed in accordance with the laws of India.
- Any disputes shall be resolved exclusively in the courts located in PUNE MAHARASHTRA INDIA
- We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, the you will find option for Request Refund. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason.
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
- What should I do if my products gone faulty after a period of use? During installation or after damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview. Customer can buy new product asking discount to Sonoff or Authorized dealer. Product replacement warranty for Pro customer.