Ticket | Smart WiFi Switches-Sonoff Store

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Full Name *

Phone Number *

Email Address *

Company Name

Message Subject *

Product Model *

Order Number *

Firmware Version

Device OutPut Test *

LED indicator flash *

Can you normally use the device button to turn the load on/off?

Electric pen to test output terminal can detect the electricity. *

Electric pen to test output terminal can detect the electricity.

Device ID

eWelink Account(Email Address)

Operation before the issue appeared *

Upgrade firmware

Upgrade Software

Change Network

Other

What are the load's power, current, and voltage specifications? *

Could you please provide a video to show the problem you mentioned?

Can it detect electricity without pressing the button?

Yes

Can it detect electricity After pressing the button?

Yes

Product Serial Number *

Please provide a photo to show the production series number(10/14 numbers) that prints on the white case of the back device.

Ask Your Question *

Provide a video *

Could you please provide a video to show the problem you mentioned? If the video file exceeds 20MB, we cannot receive it via email attachment. Please upload it to Google Drive or Wetransfer and send us the link. Please also enable the permission to open the link.

Product Front photo *

Please upload a clear photo of the product front

Product Back Photo *

Please upload a clear photo of the product back.

Product Serial Number Photo *

Please upload a clear photo of the product serial number.

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