Our company specializes in smart home technology, product innovation, and customer support. We provide solutions that enhance convenience and security for homes and businesses, helping you embrace the future of living.

You can reach our customer support team by emailing support@sonoff.example.com, calling +95278 69754, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing innovative smart home solutions to enhance your living experience.

Sonoff India offers a comprehensive warranty policy to ensure customer satisfaction and confidence in our products. This policy applies to all Sonoff products purchased from Sonoff India or www.sonoff.in

Is it safe to use my credit/debit card on Sonoff?

Your online transaction on SONOFF is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on SONOFF are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does  SONOFF store my credit/debit card infomation?

SONOFF.in does not store card details or buyer bank login credentials. Payments are processed securely through Razorpay, CC Avenue, PayU Money, Kotak Bank, and ICICI payment gateways. We rely solely on the Order ID or Transaction ID provided by the respective payment gateway for transaction verification.

This notice applies to all information collected or submitted on Store website. On some pages, you can order products, make requests, and register to receive services. We may ask for personal information such as Name, Company Name, Address, Phone Number, Email Address and or Credit Card information.

Everyone who shops on sonoff.in receives the following guarantees for each purchase:

We have a professional Quality Control team.

They will check carefully for each item we received from factory to avoid sending defective goods to our customers. 

What credit/debit cards are accepted on SONOFF?

We accept VISA, MasterCard, Maestro,ARAMEX, Rupay and payments through UPI  phonepay,googlepay,patym etc.

 Timeframe for Reporting:

The shortage must be reported within 24-48 hours from the time of delivery. Failure to report within this timeframe may result in the inability to register a complaint regarding the shortage.

1. Verification Process:

• Upon receiving the email regarding the shortage, Sonoff.in will initiate a verification process to confirm the reported shortage.
• This verification may include cross-referencing with shipping records, inventory logs, and any other relevant documentation.

1. Resolution:

• If the shortage is confirmed, Sonoff.in will take appropriate action to resolve the issue promptly.
• Possible resolutions may include:
• Sending the missing quantity of items to the Receiver/Buyer.
• Any other mutually agreed-upon resolution between Sonoff.in and the Receiver/Buyer.

1. Communication:

• Sonoff.in will communicate the resolution of the shortage issue to the Receiver/Buyer via email within a reasonable timeframe.
• Any queries or concerns regarding the shortage and its resolution can be addressed by contacting support@sonoff.in.

1. Compliance:

• Both the Receiver/Buyer and Sonoff.in are expected to comply with the terms outlined in this policy.
• Any attempts at fraudulent claims or misuse of this policy will be dealt with accordingly.

1. Modification of Policy:

• Sonoff.in reserves the right to modify or update this policy as necessary. Any changes will be communicated to the Receiver/Buyer through appropriate channels.

1. Effective Date:

• This policy is effective immediately upon publication.

By following this policy, Sonoff.in aims to ensure efficient and transparent resolution of shortage issues encountered by the Receiver/Buyer.